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 Communications hole threatening safety, tourism 

Communications hole threatening safety, tourism

22 Jan, 2010 09:43 AM
WIMMERA Development Association tourism and recreation representative Steve Price has called for emergency services, government agencies and the wider community to band together to demand better communications in the Grampians.

Mr Price said he had campaigned for improved services for more than four years but his complaints had been ignored.

"It has all been falling on deaf ears," he said.

"I want to call on all Wimmera people, community leaders - business leaders, councillors, emergency service agencies and politicians - to speak out and make a very clear message. If we want a safer environment to live in and a developing and expanding tourism industry, we need to address this issue."

Mr Price said while communications problems had caused issues with customer bookings for his own business, he was most concerned with the safety of people in the Grampians.

"A quick response is the answer to fire suppression," he said.

"There have been a few examples at Mackenzie Falls where it has taken 45 minutes to ring in an emergency and then it takes another 30 minutes for services to respond and get there. It's not just fires, it could be any emergency such as a heart attack or a rock climbing fall."

Mr Price said the lack of communication was having a significant effect on the tourism industry in the Grampians.

"After the 2006 bushfires the antidotes to a decline in tourism were to market and promote, whereas really we need infrastructure changes," he said.

"We have a huge number of visitors coming through our region. Some of our clients are from Australia and some are international but they are all demanding good communication facilities.

"We've been trying to invest in technology because guests expect phone and internet services. I'm promoting my business but we're losing customers because of poor communication services."

Mr Price said the Grampians tourism industry still had not recovered from the declared catastrophic day last week and the industry was also struggling since the 2006 Grampians bushfires.

"It's easy to say things have improved since the 2006 fires but if you look at the figures from 2001 we are actually in decline. Surely our Victorian Tourism Minister Tim Holding should be pretty aware about these problems because he was stuck on a mountain without any mobile phone service last year.

"Mackenzie Falls is one of the most visited locations in the Wimmera and if it takes 45 minutes to call in an emergency and then 30 minutes to respond, then getting in early to suppress a fire can't happen."

The Bushfires Royal Commission heard many complaints last year about the failure of communication services in places including Haven. Since then Telstra has announced Haven will receive a new tower to service the area.

Mr Price said he believed Haven had received a new tower because Horsham Rural City Council owned industrial property there.

"These issues were raised by Wartook, but Haven got the tower," he said.

"They have the attention from the Remlaw fire and the council is right behind them because it's in their interests.

"I want to see everyone with better communications. If the Haven tower is going up purely because of commercial viability then they obviously haven't factored in the costs to the already existing, ailing tourism industry."

Mr Price said he was better equipped in the 1980s. "But I can't even use the gold pay phone any more because Telstra is shutting them down," he said.

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< p>For more on this story please see Friday's Mail-Times.

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PHONE WOES: Wimmera Development Association tourism and recreation representative Steve Price is at a communications loss after Telstra cut off public telephone services. He now struggles to get mobile phone reception. Picture: AMY PYSDEN
PHONE WOES: Wimmera Development Association tourism and recreation representative Steve Price is at a communications loss after Telstra cut off public telephone services. He now struggles to get mobile phone reception. Picture: AMY PYSDEN

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