WIMMERA Health Care Group chief executive Chris Scott has implored people to save the emergency department for emergencies.
The latest Victorian Health Services Performance report showed the health care group saw 3562 patients who presented to the Wimmera Base Hospital emergency department in the three months up to June, compared with 3424 in the previous quarter.
The report also showed the group admitted 647 emergency patients, up from 638 during the same periods.
The health care group treated 100 per cent of category one emergency patients immediately on arrival during the three months to the end of June and treated 82 per cent of category two patients within 10 minutes of arrival.
It treated 78 per cent of category three patients within an hour of arrival, up from 77 per cent in the previous quarter.
The performance report showed the group treated 72 per cent of semi-urgent category four patients within an hour of arrival and 92 per cent of non-urgent category five patients within two hours of arrival.
The health care group discharged 85 per cent of non-admitted emergency department patients within the benchmark four hours, above the state average of 79 per cent.
It received 809 ambulances, up from 727 for the previous period.
Mr Scott said he was pleased with the group’s performance over the quarter.
“It’s a reflection of how busy we are,’’ he said.
“I’m really pleased we are meeting all our benchmarks and numbers.’’
Mr Scott said patient numbers often increased over winter months because of colds, flus and diarrhoea outbreaks.
He encouraged people to consider whether the emergency department should be their first port of call.
“Our emergency department is what it is – it’s for emergencies,’’ he said.
“Those who have non-urgent ailments would be better off to see their general practitioner.’’
Mr Scott said some people had complained about emergency waiting times.
“We do get feedback from patients who believe they have had to wait a longer time than their expectations,’’ he said.
“After hours we are looking after other hospitals in the area and it is to be expected.”