West Wimmera council performance rates higher than state average

GOOD REVIEW: West Wimmera residents have rated council's performance above average compared with the state-wide average.

GOOD REVIEW: West Wimmera residents have rated council's performance above average compared with the state-wide average.

WEST Wimmera Shire residents have rated council's performance above average compared with the state-wide average.

The 2014 Local Government Community Satisfaction Survey saw council receive an overall performance score of 65 out of 100, five points higher than the small rural shire average and four points higher than the state-wide average.

Corporate and community manager Venkat Peteti said council's five core messages - overall job performance, community consultation, advocacy, customer service and overall council direction - had all either remained on par with 2013 or improved.

"I am happy to report the results are positive," he said.

"Overall, the trend is steady and council is achieving higher scores than other small rural councils and state-wide averages.

"In a nutshell, compared with other similar councils, we were at the higher end of the performance scale.

"Residents said council had improved its performance in the areas of family support services, informing the community, consultation and engagement, lobbying and business and community development and tourism."

The results also showed ratings had declined in the areas of waste management and streets and footpaths, compared with last year.

Mr Peteti said the process provided council with valuable information about how it was perceived in the community .

The results were compiled from 400 phone interviews between January 31 and March 11.

The annual survey is mandatory with councils having the option of including additional questions.

Council paid $12,000 for the survey.

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