National Broadband Network will double the maximum monthly wholesale data limits and increase average peak downloads plans by 50 per cent on the Sky Muster satellite service.
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It comes after more than 13,406 complaints were made to the Telecommunications Industry Ombudsman, questioning NBN services in the last financial year.
But consumers and businesses are now set to receive larger peak and off-peak plans from their retailer at a similar cost to what they are paying today.
NBN chief executive officer Bill Morrow said the new wholesale Sky Muster plans provided a better value service to more than 240,000 homes and businesses in regional and rural Australia.
“Late last year we made the decision to re-purpose our second satellite, previously slated as a dormant backup service to actively share the load in delivering more data to customers on the Sky Muster service,” he said.
“After spending the last year reviewing and testing the capabilities of the service, we are now comfortable that we have the capacity to offer increased data packages to retailers.”
The service will provide 25 megabits per second download and five megabits per second up across the country.
Mr Morrow said NBN had listened to feedback from rural industry groups and the community and were confident this announcement was a step in the right direction to improving their internet experience.
“We will continue to optimise the pricing model and data plans of the Sky Muster service with further offerings on business and education services expected to be available in the next 12-18 months,” he said.
Senator Fiona Nash visited Ararat on Tuesday to make the announcement and said she was confident the new plans would answer any previous questions about the NBN service.
“There have been concerns from NBN customers that they have not had enough data for them to be able to do what they need to do," she said.
“It may be a student downloading lectures online for university- they will now be able to do 25 hours extra a month of that.
“It could be a photographer- they will be able to download an extra 3500 photos across the internet.”
The new NBN Sky Muster plans are expected to be available through retailers in October this year.