Horsham Rural City Council's service request app makes reporting issues easy

PEOPLE living in the Horsham Rural City are encouraged to report problems through council’s mobile applicatoin.  

Technical services director John Martin said the service request app allowed people to lodge issues in the area from road maintenance to graffiti, noise, parking or food and safety. 

“There are a range of categories to report problems but the most common issue reported is pot holes in roads,” he said.

Mr Martin said the app was the modern way to deal with problems on the streets. 

How to make a service request on the app

How to make a service request on the app

He said the method was an efficient way for people to notify council to problems that concern them. 

“This way allows people to make the request in their own time and not be restrained to council’s office hours,” he said.

“It is a handy tool to use that allows the people to be actively involved in improving our community.”

Mr Martin said the process has a quicker response time and was simple to use. 

“By reporting the problem through the app the request goes straight to the relevant operations manager and sorted by priority and completed,” he said. 

“All people have to do is open the app and make a service request that details the issue that can be submitted with a photo.

“We also ask for the person’s contact details so we can get back to them if more information is needed.

“If the task isn’t completed in a certain period of time our backup system notifies the appropriate person to escalate its priority.” 

The app has been available for nearly three years. 

However, Mr Martin said he did not believe many people in the community were aware it existed.

He said the council’s app not only allowed community members to lodge service requests, but also stay up-to-date on council issues and projects. 

“On the app we have a link to our newsroom, which has articles and current media releases,” he said. 

“We also have a public notices section, which is also published in the Friday edition of the Wimmera Mail-Times

“There is also a list of current issues council is addressing such as road works.” 

Mr Martin said the app was available for free on the iTunes store by searching Horsham Rural City Council.

He said a service request form could also be accessed on the council website for Android users. 

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