WOOLWORTHS in Horsham will be introducing a Quiet Hour to Tuesdays from 10.30am to 11.30am.
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The low-sensory Quiet Hour shopping experience was designed to reduce anxiety and sensory stress for customers with specific needs.
During Quiet Hour, Woolworths Horsham will lower lights, turn down music or radio and turn off oven buzzers for an hour.
Aruma Disability Services Regional Customer Services Manager Peta Roberts said a quiet hour makes a huge difference to many people.
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"For people a sensory sensitivity, quiet hour is a chance for them to do their shopping in an environment that's less overwhelming," she said.
"Quiet hour is a fantastic initiative. We're thrilled as it recognises the different needs of some customers, and it's a step closer towards an inclusive society."
Woolworths Group Manager, Kane Williamson, said the Quiet Hour is in response to fulfilling community needs.
"Our customers have told us there's a need in the community for a low-sensory shopping experience in the area, so we're pleased to expand Quiet Hour to Woolworths Horsham," she said.
The low sensory initiative was developed in consultation with disability service providers at Life Without Barriers.
During Quiet Hour, temporary changes include, turning off bakery ovens or chicken cooker buzzers, reducing volume on store phones and registers on the trading floor, clearing store entry ways, reducing lighting and in store music, removing roll cages from the shop floor and; stopping all PA announcements, excluding cases of emergencies.
Quiet Hour will run from 10.30am to 11.30am every Tuesday at Woolworths Horsham.
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